Resources

Here you see your fax numbers, virtual mobile numbers, public email adresses as well as card number and keywords. Here you can also change settings for all your rented numbers, for example change what adress you want to receive your messages to.

Common functions

Click

in front of each resource to bring up the current setting options. As you can see in the pictures below, your resources have many things in common, here is an explanation of the common elements.

These are only available on resources that act as an address book:

Members – These are the numbers and email addresses that receive mailings from an address book.

Authors – Only the addresses/numbers that are listed here can send to the address books members.

Officials – Receives notifications about what happens in the address book, if a mailing is made or if any member responds

Receiver – Here you list the addresses that will receive the incoming messages. Available only on the resources used only to receive messages, such as fax numbers, mobile numbers and keywords.

When a number has been added to a user, that user is automatically set as Recipient but it is possible to add more recipients by clicking on Receiver. In the field “New recipient” enter the address to be added, and to save the chang on “Add”. It is also possible to add a URL as a recipient to a number, good for you who use our APIs as the main channel.

Log – here you can see in real time which messages have been received or sent via the resource.

Statistics – here you can get an overall picture of the traffic over a longer period. Uppdated only every four hours.

Automatic response – here, the sender of an SMS or MMS can directly receive an automatic reply as confirmation that their message has been received. Read more below about autoresponders.

Access – here you can share your resource with other users. You may not want to give anyone the opportunity to log in as you do, but still share your resources. You can easily share them with others by entering the username which you want to share the resource with. This resource will now be available when they log in to their own Toolbox, they can edit and change settings. However this does not meant that they automatically become Writers, and can send mailings to an adress book. It must be specified specifically under the resource menu option Writers.

Display name – the name you give your resource when you create it. Usually it is only used for your own part, but in some cases it can also be used in certain communication with members/recipients.

Language – indicates in which language we send delivery receipts and incoming messages to Reciepients and, where applicable, Officials.

Notes – only for your own notes about the resources. This text is only visible here in your ToolBox.

Adress book – on a regular adress book, this is always “activated”. On a mobile number or a keyword, this is where you can turn on the adress book function with opt-in. If you turn on this function on a mobile number or a keyword, you can register as a Member in that adress book by sending an SMS to the number/keyword. Here you can also choose whether new members should be approved automatically or not.

SMS-delivery – here you set what the SMS should look like when it is sent to an address books Members who are mobile numbers.

Originator specifies what the sender should look like when sending an SMS to members. If you select “SMS-reply”, we will set one of our numbers as the sender and any replies will be sent to the Address Book’s Officials. You can select “text” and then we put this as the sender on the SMS. A Maximum of 11 characters and the recipients can then not respond to your message. If you select “number”, you can enter the number you want to be displayed as the sender. If you enter a valid mobile number, the answers will be sent there.
SMS Header is set automatically when the address book is created. This is a text that is always added first in all SMS sent to the group members. You can delete that text if you want, it is included in the number of characters that make up an SMS.
Unsubscribe footer is a feature that is also enabled by default on a new address book. It is a text that is added at the end of your SMS and that instructs the member on how they can do to unsubscribe from future mailings to this address book. The text is different depending on which “originator” you have chosen above, and this text is also included in the total number of characters, so feel free to try sending an SMS to the group to see how far your message will go. Contact us if you want help with this.
By unchecking the box, you can deactivate this feature. Keep in mind that in some cases there are requirements for the recipients to be able to unsubscribe from mailings in a simple way.
SMS max number of parts allows you to limit how many SMS a mailing to the group can be. This can be good if you have many members. as a very long message can cause a large cost. Read more below about how to calculate the size of an SMS.

Email-delivery – here you set what the “friendly name” of the sender of the email should look like when they are sent to an address book Members which is an emailaddress.

Address Books

All new customers automatically receive an address book in their toolbox. It can contain members in the form of email addresses, mobile numbers, fixed numbers and fax numbers.

All address books are automatically named according to the formula box.xyz and they receive a corresponding unique email address box.xyz@esms.nu.

You can send to an address book both from the Toolbox and from your regular email.

Under Resources you can create new address books and you can also make certain settings (see common functions).

Address books for SMS notification via mobile number

If you activate Address book for your mobile number, you can let people register as Members by texting START to your mobile number. (non case sensitive).
It is then easy to send mailings to the Address Book Members.

This is a smart feature to, for example, let your substitutes sign up for mailing about vacant shifts. They can also easily unsubscribe by texting STOPP to your mobile number.

An Address bok with opt-in can be set up in many different ways:

Mail to Members with Reply-SMS as sender

You can choose that all answers from the Members are only sent to the group’s Officials or the answers will go to all the members of the group.

Mailings to Members can be initiated by SMS

The person or persons listed as Writers can send mail to the Members by texting their message to your number.

Only selected Writers can send mailings to the Members, or all Members can also be authorized to initate mailings to the Group’s Members.

If someone who is not a Writer sends as SMS to the number, this message is only sent to the Officials with the information “Message not sent”

Restrict registration via SMS

You can choose whether those who sign up for the list should automatically become Members or whether an administrator should approve members manually.

Address books for SMS notification via Keyword

If you activate Adress Book for your Keyword, you can let people register as Members via SMS.

It is then easy to send mailings to the addressbooks members.

This is a smart feature to, for example, let your customers sign up to receive your newsletters via SMS.

Registration via SMS

You register by texting START to your keyword. For example: “DEMO NEWSLETTER START” (not case sensitive)

It also works to register as a member by simply texting the keyword “DEMO NEWSLETTER”.

Those who opt in via SMS will receive an auto-reply back confirming that they have been added as Members.

If you are already a member and text “DEMO NEWSLETTER START” you will receive a new autoreply that you have been registered, if you only wrote “DEMO NEWSLETTER” you will not receive an autoreply, but you are still registered as a member.

It is only possible to register by texting either only the keyword or the keyword + START. If you add another text, you will not be registered as a Member, the message will then only be sent to the Officials

Unsubscribe via SMS

A Member can easily unsubscribe by texting STOP to your keyword, eg “DEMO NEWSLETTER STOP”

An Address book with opt-in can be set up in many different ways:

Mail to Members with reply SMS as sender

You can choose that all answers from the Members are only sent to the group’s Officials or the answers go to all the members of the group.

Mailings to Members can be initiated by SMS

The person or persons listed as Writers can send mail to the Members by texting the keyword and a message to 72080. Eg. “DEMO NEWSLETTER here comes the newsletter”

Only selected Writers can be sent to the Members, or all Members can also be authorized to initiate mailings to the Group’s Members.

If someone who is not a Writer sends any text in addition to the keyword to 72080, this message is only sent to the Officials with the information “Message not sent”

Restrict registration via SMS

You can choose whether those who sign up for the list should automatically become Members or whether an administrator should approve the members manually.

SMS- och MMS-number

Here you see the mobile numbers that are connected to you. The SMS and MMS that come in to this number are sent to you and the others who are the Recipients.

This is a good solution if those who send SMS and MMS to you, do it often. Then they can easily save your number as a contact, so it will be easy to send to it.

Keyword

Here you see the keywords on our card number 72080 that are connected to you. The SMSs that come in to this keyword are sent to you and the others who are the Recipients.

This is a good way to encourage outsiders to send SMS to you in e.g. an advertising campaign, where it should be easy to remember how to do. In your ad you can write “SMS CUSTOMER SERVICE followed by your message to number 72080, and we will contact you as soon as possible”

Public mail addresses

A public email address can be used in many different ways, the most common is that you set your mobile number as the recipient, then anyone can email to the public address, and the message is then sent as an SMS to the mobile number you entered. See more under common functions above.

Faxnumber

Here you see the fax numbers that are connected to you. The faxes that come in to this number are sent as a PDF to you and the others who are listed as Recipients.

If you already have a fax number that you use, you can forward that number to the number you rent from us. So you do not have to go out and ask the senders to send to a new number.

Add a new address book

Click on

to add a new address book.

Name/Display name – The name you give your resource when you create it. Usually it is only used for your own part, but in some cases it can also be used in certain communication with members/recipients.
Address type – Can be SMS, Link-SMS, Email, Fax or mixed (of the previous options)

When the Address Book is created, click

to access the settings, read more about these under “Common functions” above.

How to calculate the SMS size?

A normal text message contains 160 characters using the GSM 7 bit alphabet

This is a limitation in the format used to send text messages.
To be able to send longer messages, we must divide the message into 153 characters and send them as individual text messages. 7 characters for each part is used to let the recipient phone know how to assemble the parts into, seemingly, one long text message for display.
This means that if your text is longer than 160 characters, it will cost more than sending one SMS.

Sending to an Address Book
Each Address Book has it´s own settings that might add text to the message and that also must be counted in the total number of characters sent. The Toolbox editor cannot count these, it only counts the characters in the message box.
If you have any text in "SMS Header" it will be added first in your message.
If "SMS Unsubscribe Footer" is activated, the system will also add some characters in the end of your message, informing the recipient how to unsubscribe. Depending on the type of originator your message has, different texts will be added, ranging from 30 to 40 characters.

If you are unsure how long your message will be, we recommend that you send a test to yourself first. Please contact us and we can help you see how many parts your message was divided into.

Regular textformat - GSM7
Characterset GSM 03.38 is the most common for SMS and creates GSM 7 bit alphabet.
According to wikipedia the following characters are available:
0123456789
ABCDEFGHIJKLMNOPQRSTUVWXYZÄÖÑÜ
abcdefghijklmnopqrstuvwxyzäöñüà
èéùìòÇ'Øø'ÅåΔ_ΦΓΛΩΠΨΣΘΞ'ÆæßÉ
£$¥
.,!
"#¤%&'()*=-/:;<=>?¡'¿

Then there is some characters that will make your message longer without converting it to Unicode, according to Wikipedia it´s the following:
|^€{}[]~

When does it turn into Unicode?
When the message contains characters outside the GSM 7 bit alphabet, the entire message is turned into Unicode.
This covers several different character tables, the most common is GSM 8 bit.
A message coded in GSM 8 bit can be only 70 characters per SMS, as each character takes up more space than GSM 7 bit does. If the message is longer than 70 characters, the message will have to be divided into several parts containing 67 characters each. The biggest GSM 8 bit coded message you can send with a text message would be 1072 characters, and it would be divided into 16 SMS.

In GSM 8 bit you will for example find the lower case greek letters and many latin characters (for example: š, ž, –, ´ and “).
Emojis belongs to GSM 16 bit, taking up even more characters per character.

Automatic reply to received SMS/MMS

You can activate an automated reply to the SMS or MMS you receive to your virtual number. De sender will then automatically receive your reply as soon as our system has received it. You can compose this reply in different ways.

Click beside your virtual number or short code, choose and make the following settings:

Enabled - Check this box to activate auto reply.
Originator - This is the originator/sender of the message. You can choose between using a text (max 11 characters long), a phone number or SMS-reply. For SMS-reply we will use one of our numbers, type "Autoreply" for this option.
Auto reply text - This is where you write the message that should be sent out.
Update - Don´t forget to save your settings..

Dynamic auto replies

If you want to have different replies depending on for example content or time of day, you can use Dynamic Auto Replies.

You will put the code in the Auto reply text-box. Use the language Django when composing your code.
Below you will find som examples and a list of available variables.
For more advanced functionality: http://docs.djangoproject.com/en/1.2/ref/templates/builtins/.

You can use the following variables:

Message - the received message
Words - a list of the words in the message, lower case only. It is possible to index, for example:{{Words.0}} {{Words.1}}
Now - datetime when the message was received, in GMT
Now.weekday gives 0-6, 0 is monday
Now.month gives 1-12
Originator - the sender mobile number
SupplierId - TellusTalks transaction log id
GroupEvent - event connected to a distribution list
Possible values: START - join, MESSAGE - message sent to the list, , STOP - leave, REPLY - someone replies,
START_request - someone wants to join a closed list, SEND_request - non-author is trying to send message to the list, unknown_user - message from non-member.
GroupMember - (True/False) if it is a member sending
GroupModerator - (True/False), if it is an author sending

Examples of Dynamic replies

If the word Pizza exists in the received message, the following reply is to be sent out

Here is the recipe for pizza:

{%if "pizza" in Message|lower %}
Here is the recipe for pizza:
{%endif%}

Different replies depending on time and weekday
If it is earlier than thursday at 14:00, the reply is: Thank you, we will get back to you within 4 hours!
Any other time, the reply is: Thank you, we will get back to you tomorrow!

{%if Now.weekday < 4 and Now|date:"H" < 14 %}

Thank you, we will get back to you within 4 hours!

{%else%}

Thank you, we will get back to you tomorrow!

{%endif%}

Or just depending on weekday

If it´s later than Thursday, the reply is: Thank you, we will get back to you on Monday!

{%if Now.weekday > 4%}

Thank you, we will get back to you on Monday!

{%endif%}

If you want the first three words of the received message to be included in the auto reply

Your message {{Words.0}} {{Words.1}} {{Words.2}} ... Has been received.

Reply-SMS on an address book

If you set SMS reply as sender on your address book, we will put our virtual mobile numbers as sender on SMS that is sent to the address book members. We choose from a pool of numbers, so there may be different numbers displayed for different recipients.

If a recipient responds to the message, we will send the response to the address or addresses listed under Officials.

The official can then reply to the message and then we put the same number as the sender on that reply, so that the conversation is connected with the recipient.