{"id":43205,"date":"2023-08-04T16:20:51","date_gmt":"2023-08-04T14:20:51","guid":{"rendered":"https:\/\/tellustalk.com\/faq\/if-you-get-an-error-message-when-opening-the-file-in-adobe\/"},"modified":"2024-08-29T11:39:31","modified_gmt":"2024-08-29T09:39:31","slug":"if-you-get-an-error-message-when-opening-the-file-in-adobe","status":"publish","type":"faq","link":"https:\/\/tellustalk.com\/en\/faq\/if-you-get-an-error-message-when-opening-the-file-in-adobe\/","title":{"rendered":"If you get an error message when opening the file in Adobe?"},"content":{"rendered":"<div class=\"et_pb_toggle_content clearfix\">\n<p class=\"p1\"><span class=\"s1\">Some versions of Adobe Reader may display an error message stating that the certificate is invalid, even though it is not.<\/span><\/p>\n<p>It then looks like this at the top when you open the file in Adobe:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-42348 size-large\" src=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2023\/10\/Validation-signed-pdf-failed-1-jpeg.webp\" alt=\"FAQ Adobe validation failed incorrect start\" width=\"1024\" height=\"356\"><\/p>\n<p>And under the paper clip it looks like this:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-42350 size-full\" src=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2023\/08\/FAQ-Adobe-validation-failed-incorrect-details-en-1.png\" alt=\"FAQ Adobe validation failed incorrect details\" width=\"920\" height=\"258\"><\/p>\n<p class=\"p1\"><span class=\"s1\">This is a known bug that you can read more about in the Adobe community. This means that Adobe only validates against it\u00b4s own trust list <strong>AATL<\/strong>, while our certificate is EU issued and must be validated against <strong>EUTL.<\/strong><br \/>\nThere is <a href=\"https:\/\/community.adobe.com\/t5\/acrobat-reader\/reader-will-not-validate-eu-qualified-signature-after-update\/m-p\/12066484#M79961\" target=\"_blank\" rel=\"noopener\">a support thread<\/a> where you can check for updates. You may also check <a href=\"https:\/\/helpx.adobe.com\/acrobat\/kb\/certificates-corrupted-after-updating-trust-store.html\" target=\"_blank\" rel=\"noopener\">this thread<\/a> or <a href=\"https:\/\/acrobat.uservoice.com\/forums\/926812-acrobat-reader-for-windows-and-mac\/suggestions\/43504077-bug-eutl-corrupted-by-default\" target=\"_blank\" rel=\"noopener\">a workaround in this thread.<\/a><br \/>\n<\/span><\/p>\n<p>This does not mean that there is anything wrong with your signed file, but you may want to double check by also <a href=\"https:\/\/api.tellustalk.com\/ebox\/validate_signatures\/v1.htm\" target=\"_blank\" rel=\"noopener\">validating it on this validation page.<\/a><\/p>\n<p>Please make sure that your settings are correct and that you have the latest version of Adobe.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3172 \" src=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2023\/08\/FAQ-Adobe-settings-Trust-Manager.png\" alt=\"Settings in Adobe\" width=\"514\" height=\"386\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3174 \" src=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2023\/08\/FAQ-Adobe-settings-Signatures.png\" alt=\"Settings in Adobe\" width=\"491\" height=\"384\"><\/p>\n<\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":113,"template":"","faq_kat":[31],"class_list":["post-43205","faq","type-faq","status-publish","hentry","faq_kat-e-sign"],"acf":[],"_links":{"self":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/faq\/43205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/media?parent=43205"}],"wp:term":[{"taxonomy":"faq_kat","embeddable":true,"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/faq_kat?post=43205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}