{"id":46507,"date":"2022-11-18T14:01:45","date_gmt":"2022-11-18T13:01:45","guid":{"rendered":"https:\/\/tellustalk.com\/help\/statistics\/"},"modified":"2024-08-27T13:00:53","modified_gmt":"2024-08-27T11:00:53","slug":"statistics","status":"publish","type":"page","link":"https:\/\/tellustalk.com\/en\/help\/statistics\/","title":{"rendered":"Statistics"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Inledning&#8221; module_id=&#8221;topp&#8221; _builder_version=&#8221;4.24.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: left;\">Statistics<\/h1>\n<p class=\"p1\" style=\"text-align: left;\">The statistics are updated approximately every 4 hours and give you an overview of the traffic during the selected time period.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><span class=\"s1\">When logged in to the Toolbox<\/span>, you only see your own statistics.<br \/><b>If you are an administrator and view the statistics from the administrator view<\/b>, you will see the statistics for the entire account, or for the part of the account that you administer.<br \/>\nThe statistics are then also grouped by user. <\/p>\n<p style=\"text-align: left;\">If you want to see the status of a message you have just sent, it is better to check <span class=\"s1\">the logs, <a href=\"https:\/\/tellustalk.com\/kundportalen\/loggar\/\">read more about logs here<\/a>.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Bild- statistik toolbox&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The Toolbox<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2516 size-full\" src=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-03-19-kl.-11.10.53.png\" alt=\"Statistics in the toolbox, click on day, week, month\" width=\"1234\" height=\"742\" srcset=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-03-19-kl.-11.10.53.png 1234w, https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-03-19-kl.-11.10.53-980x589.png 980w, https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-03-19-kl.-11.10.53-480x289.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1234px, 100vw\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Bild &#8211; statistik admin&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Administrator view<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-2526 size-full\" src=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-04-25-kl.-17.05.12-1024x474-1.png\" alt=\"statistics per user for administrator in the toolbox\" width=\"1362\" height=\"630\" srcset=\"https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-04-25-kl.-17.05.12-1024x474-1.png 1362w, https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-04-25-kl.-17.05.12-1024x474-1-1280x592.png 1280w, https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-04-25-kl.-17.05.12-1024x474-1-980x453.png 980w, https:\/\/tellustalk.com\/wp-content\/uploads\/2022\/11\/Skarmavbild-2021-04-25-kl.-17.05.12-1024x474-1-480x222.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1362px, 100vw\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Hur man l\u00e4ser statistiken&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\">Click on the word <b>Day \/ Week \/ Month<\/b> for a quick search on the current period.<br \/> &#8211; and <b>+<\/b> automatically give you the previous or next period.<\/p>\n<p class=\"p1\">You can also choose your own period, indicated by dates from day one until the last day.<br \/>\nFor example, the statistics for the whole of January are given<br \/>\nas 2023-01-01 -&gt; 2023-02-01  <\/p>\n<p class=\"p1\"><b>Click on the + sign<\/b> in front of each traffic type to see more details, as we have done here.<\/p>\n<p class=\"p1\">Traffic is shown as a total and broken down by user (if you are an administrator), then by country code and any error type.<\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>Count<\/strong><br \/><\/span>Number of messages\/emails received by our systems.<\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>Sent<\/strong><br \/><\/span>Number of messages\/emails we have received into our systems and which have passed our first check for correctly formatted numbers etc.<br \/>These messages have been converted and sent out. The difference between <strong>Number<\/strong> and <strong>Sent<\/strong> is <strong>Blocked<\/strong> messages, these are charged separately. <\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>SMS parts<\/strong><br \/><\/span>This is the number of SMS corresponding to the number of SMS charged on your invoice.<br \/>According to the SMS protocol, an SMS can contain a maximum of 160 characters.<br \/>\nIf the sent message is longer than that, we automatically split it into several SMS and send them to the recipient.<br \/>\nThe receiving mobile then reassembles the parts into a single long message.  <\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>Delivered<\/strong><br \/><\/span>This is the number of messages from the <strong>Sent<\/strong> column, for which we have received a delivery report.<br \/>\nThey are thus reported as received by the recipient&#8217;s operator or device. <\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>Failed<\/strong><br \/><\/span>This is the number of messages from the <strong>Sent<\/strong> column, for which we have received a negative delivery report.<br \/>\nThey are thus reported as undeliverable.<br \/>\nThis may be due to a temporary or a permanent error.  <\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>Awaiting report<\/strong><br \/><\/span>This is the number of messages from the <strong>Sent<\/strong> column for which we have not yet received a delivery report.<br \/>\nResend attempts are made to varying degrees depending on the type of delivery problem, in some cases it can take up to 72 hours before a delivery report is received. <\/p>\n<p class=\"p1\">In some cases, a shorter validity period can be set for messages, so that retransmission attempts end earlier.<\/p>\n<p class=\"p1\"><span class=\"s1\"><strong>Fax pages delivered<\/strong><br \/><\/span>This is the number of fax pages delivered, which corresponds to the number of fax pages charged on your invoice.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Statistics The statistics are updated approximately every 4 hours and give you an overview of the traffic during the selected time period. When logged in to the Toolbox, you only see your own statistics.If you are an administrator and view the statistics from the administrator view, you will see the statistics for the entire account, [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":43182,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-46507","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/pages\/46507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/comments?post=46507"}],"version-history":[{"count":2,"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/pages\/46507\/revisions"}],"predecessor-version":[{"id":46509,"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/pages\/46507\/revisions\/46509"}],"up":[{"embeddable":true,"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/pages\/43182"}],"wp:attachment":[{"href":"https:\/\/tellustalk.com\/en\/wp-json\/wp\/v2\/media?parent=46507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}