Welcome to our Statistics page
The statistics are updated approximately every 4 hours and gives you an overview of all traffic over time.
If you are logged in to the Toolbox, you will only see your own statistics.
If you want to see the status of a message you just sent, it’s better to look in the logs.
Click on Month / Week / Day for a quick time period search. – and + gives you the previous or next period.
You can also choose your own time period, specified with dates. For example, the statistics for the whole of January 2021 are shown when choosing 2021-01-01 -> 2021-02-01.
Click on the + sign in front of each traffic type to see more details.
The traffic is displayed as a total and user distribution (if you have administrative rights), then by country code and any type of error.
How to read the statistics
Number – Number of messages / emails we have received in our systems.
Sent – Number of messages / emails we have received in our system and passed our first check regarding correctly formatted numbers and more.
These messages have been converted and sent out. The difference between Number and Sent are Blocked messages, which are charged separately.
SMS packages – According to the SMS protocol, an SMS can contain a maximum of 160 characters. If the sent message is longer, it is automatically divided into several messages and sent to the recipient.
The receiving mobile device then reassembles the packages into a single long message which corresponds to the number of debited messages on your invoice.
Delivered – This is the number of messages from the Sent column which we have received a delivery report. They are thus reported as received by the recipient’s mobile telephone / fax.
Failed – This is the number of messages from the Sent column, for which we received a negative delivery report. They are thus reported as not possible to deliver. This may be due to a temporary or permanent error.
Awaiting Report– This is the number of messages from the Sent column that we have not yet received a delivery report. Retry attempts are made to varying degrees depending on the type of delivery problem. In some cases it can take up to 72 hours before a delivery report is received.
You can set a shorter validity period for messages so that retransmission attempts end earlier.
Delivered fax pages – This is the number of fax pages delivered, and corresponds to the number of debited fax pages on your invoice.
Job statistics
Once you have made a mass mailing, it is called a “job”, and a job has its own display of statistics in real time.
A job can be created in different ways:
– if you use Broadcast for sending messages/fax
– if you send via an address book
– if you send from the Toolbox on the web
The easiest way to find a job’s statistics is to go to the logs on the web.
Every job has the 
symbol in the logs. Click on it and a window with all the logs for that job will open. If you click on the log row, you can see the job statistics by clicking on 
.
This is what the statistics looks like:
Web_View
Indicates how many times the recipients have visited your message displayed on our e-box link, “web view”. If it’s an email you sent out from our system, it means that the recipients clicked on “Show in browser” in the email.
If it’s a Link SMS you sent out, it means that they clicked on the automatically created link in the SMS.
If you click on the link “Logs” to the right, you will see exactly which people are involved as each recipient receives a unique link that we create. If the link is opened several times or if the recipient forwards the link to someone else who clicks on it, it is still displayed as if the original recipient used the link.
Web_Unsubscribe
Indicates how many have unsubscribed from your mailings. This only applies when you have sent mailings via the Adress book. The recipient has clicked on “Unsubscribe” in the web view and they have been automatically unsubscribed from your Address book. If you click on the link “Log” to the right, you will see exactly which people are involved.
Web_Redirect
Indicates how many people clicked on links in your messages when you enable tracking.
This is a good function if you want to see how recipients react when reading your messages. It shows whether the recipients clicked on the link directly in your email, or if they clicked on the link on the web view. If you have several links in your message, they are reported separately.
To enable tracking on links, do so by first adding the link to your message, then choosing to edit the link by adding redirect= in front of the url. For example: redirect=http://www.tellustalk.com. This works both when you send from your email and from the Toolbox on the web. If you click on the link “Logs” to the right, you will see exactly which people are involved.
Web_Reply
Indicates the ones who responded to your message from the web view. If you click on the link “Logs” to the right, you will see exactly which people are involved.
Email_Reply / SMS_Reply
Those who responded to your mailing via email or SMS, both auto-reply and other replies. If you click on the link “Logs” to the right, you will see exactly which people are involved.
Email_Sent / SMS_Sent / Fax_Sent
This is the number that your mailing covers. Send Unknown are those who have unknown delivery status, they may also be failed if we have received a message with an incorrect address. Sent are those which have left and have been reported for delivery. Finally, Total shows how many messages your mailing includes in total.
You as an administrator
If you are logged in as an administrator, you will see the statistics for the entire account you administer, the statistics also are divided per user.
In the left menu, you also have this option. This window shows inbound traffic.
