Statistics

The statistics are updated approximately every 4 hours and give you an overview of the traffic during the selected time period.

When logged in to the Toolbox, you only see your own statistics.
If you are an administrator and view the statistics from the administrator view, you will see the statistics for the entire account, or for the part of the account that you administer.
The statistics are then also grouped by user.

If you want to see the status of a message you have just sent, it is better to check the logs, read more about logs here.

Administrator view

Click on the word Day / Week / Month for a quick search on the current period.
– and + automatically give you the previous or next period.

You can also choose your own period, indicated by dates from day one until the last day.
For example, the statistics for the whole of January are given
as 2023-01-01 -> 2023-02-01

Click on the + sign in front of each traffic type to see more details, as we have done here.

Traffic is shown as a total and broken down by user (if you are an administrator), then by country code and any error type.

Count
Number of messages/emails received by our systems.

Sent
Number of messages/emails we have received into our systems and which have passed our first check for correctly formatted numbers etc.
These messages have been converted and sent out. The difference between Number and Sent is Blocked messages, these are charged separately.

SMS parts
This is the number of SMS corresponding to the number of SMS charged on your invoice.
According to the SMS protocol, an SMS can contain a maximum of 160 characters.
If the sent message is longer than that, we automatically split it into several SMS and send them to the recipient.
The receiving mobile then reassembles the parts into a single long message.

Delivered
This is the number of messages from the Sent column, for which we have received a delivery report.
They are thus reported as received by the recipient’s operator or device.

Failed
This is the number of messages from the Sent column, for which we have received a negative delivery report.
They are thus reported as undeliverable.
This may be due to a temporary or a permanent error.

Awaiting report
This is the number of messages from the Sent column for which we have not yet received a delivery report.
Resend attempts are made to varying degrees depending on the type of delivery problem, in some cases it can take up to 72 hours before a delivery report is received.

In some cases, a shorter validity period can be set for messages, so that retransmission attempts end earlier.

Fax pages delivered
This is the number of fax pages delivered, which corresponds to the number of fax pages charged on your invoice.